JellyFish Entertainment issues an apology to Starlights

[jrt131n.livejournal.com]

Hello.
This is Jellyfish Entertainment.

We sincerely apologize for causing anxiety and discomfort to fans throughout this series of events. We have checked and organized things in regards to the 10asia interview together along with the contents of the fans’ requests for changes. We will take this incident as a model for the future as well, and listen to the fans’ valuable opinions. Rather than letting it pass through internal meetings, we will do our utmost for the improvements to lead outside. We feel an even heavier responsibility knowing the hearts of the many fans who treasure and support VIXX.

Just like what the many fans have said, this is Jellyfish’s first time entering the idol market together with VIXX, and a lot of things are done through trial and error. We are not boasting because VIXX has achieved particular results. The road we have to walk is further, and we recognize that it’s a road that we have to walk together with the fans. We acknowledge that we are lacking, and will try our best to only show a more developed side of us in the future.

In the explanation below, we ask for your generous understanding of what we are lacking in. It is not to say that this perfectly changes everything at once. We will work hard to become a Jellyfish that can show gradual changes through sincere communication. Again, we bow our heads to the fans and apologize for what this has caused.

Thank you.

[In regards to the 10asia interview]
Firstly, the staff member responsible for the disgraceful situation that arised during the 10asia interview personally sought out the media reporter and politely apologized, resolving the misunderstanding. This will never happen again at interview sites.

[In regards to collecting and treatment of fans’ personal information]
While leveling up official fanclub members in the fancafe, we apologize for causing discomfort by requesting more information than was needed. We will reform in order to not cause this discomfort again. Besides leveling up, we will also make sure to not require more personal information than needed in regards to all fanclub operations.

[Staffs’ behavior as mentioned by fans]
We have checked Jellyfish staffs’ actions that have caused offense to fans. Even if we must take internal disciplinary action, we will take corrective measures without fail. We ask for your understanding, as we are unable to list all the incidents that have happened. In places where the fans can personally meet VIXX, we will devote ourselves to pay attention to our words and actions through internal education that will follow with complete correspondence.

[In regards to fancafe management and feedback]
We apologize for not being able to provide correct and fast feedback to fans’ questions or suggestions. We will listen more carefully to Starlights’ opinions as we change the system, and we will work hard to communicate with fans in order to run the fancafe smoothly. In the event that the past rules and regulations are to be re-examined, we will notify you.



Source: Fancafe
Translation: FYeah-Vixx

Comments

[waves-of-light.livejournal.com]

what happened?

[jrt131n.livejournal.com]

There was a lot of conflict between Jelly fish and the fans. One being that a staff member was disrespectful during a photoshoot that the boys had, some staff members during fansigns were rude to other starlights. Its a list of things. Plus the fact some fans worry about the boys health, the fact that they still don't have personal phones and other things.

[krissasaur]

Here is a summary I saw on Tumblr.

[krissasaur]

What I saw going around on Tumblr.

[lazmy.livejournal.com]

wow I didn't expect them to do anything

[exothermc.livejournal.com]

i applaud jellyfish for doing this rather than making excuses. thank you.

[blueskies14.livejournal.com]

Did some googling and found this:

http://www.asianjunkie.com/2014/02/vixx-fandom-organizes-boycott-to-change-jellyfish-ents-ways-theyre-doing-it-right/

[seroquels.livejournal.com]

That's how you do it!
Thanks for the link. Glad they handled this properly (Starlights).

[hearttaek.livejournal.com]

Well that was fast.
Now they better follow through. Because starlights are not having it.
And at least they added to part that they cant promise perfect change right away.

Im surprised they admitted to their faults so willingly. This is good. Starlights better not start thinking they can make demands from now on for every little thing that displeases them.

Im also really proud of how k-starlights decided to involve the international fandom with this.

[megustaelmoney.livejournal.com]

i know about all of this except the 10asia interview, what happened?

[jrt131n.livejournal.com]

One of the managers, not sure if the main one or not was extremely rude to the staff of the magazine. The boys where suppose to answers interview question and they had given them a chance to review them question before hand and the manager basically said no to all of the questions and other things.

[hearttaek.livejournal.com]

Jelpi staff was mean to the crew at the photoshoot.
Writer from tenasia wrote a tweet rant about how upset she was at vixx. Kstarlights got angry at jelpi. Mess mess mess.
Article from tenasia gets publish. Translated. I-starlights gets angry too.


http://www.twitlonger.com/show/n_1s05o6f

[bishieaddict.livejournal.com]

Wow. The boycott worked.

[peachdrug.livejournal.com]

I'm glad that Jellyfish responded to this professionally and humbly. I was expecting them to either 1) be quiet about it, 2) "we're sorry, but..." 3) dismiss the claims altogether, but I was surprised that they admit what they're lacking. Good job, PR.

When I saw the fansites and big fan names tweeting to official accounts, I knew K-Starlights mean business. At first I thought the DVD-boycotting was a bit ridiculous and it could go wrong, but it made Jellpi aware of the situation? That, and the 10asia interview. I guess this is what you get when you keep holding intimate fan meets- the fans are brave enough to be vocal when they notice things are wrong.

[hearttaek.livejournal.com]

The demands are pretty reasonable to begin with anyways.
And this whole thing started wi the tenasia incident, when an industry insider reacts that way and publishes the article, you know changes need to be made whether or not fandom demanded it. The fancafe and personal info are just like icing on top.

When I saw the Korean petition and the International petition at Change.org

[hipployta.livejournal.com]

I knew it was ON

Jelpi responded quickly though and apologized...it's not like it's something that's hard to resolve after all

We'll see how they do in the future because I am still a bit annoyed at the VIXX fansign getting turned into a high five session for their LA concert

Re: When I saw the Korean petition and the International petition at Change.org

[in-noctem.livejournal.com]

"I am still a bit annoyed at the VIXX fansign getting turned into a high five session for their LA concert"

Did they promise a fansign and then changed it at the last minute? Ugh that sucks :\ I hate the way fansigns work too, I get that there's a time limit but it sucks when staff rush the fans and they barely get a word in. I went to Topp Dogg's fansign here and a girl missed one of the member's autograph because the staff rushed her off stage. I was so mad for her.

[tempestdance.livejournal.com]

i think the quick response happened because 10asia got really pissed on how their reporters were treated by jellyfish (apparently they were late, didn't even apologize, rejected most of the questions reporters prepared even though they were standard questions for idol groups etc etc etc) and wrote a whole article complaining about what happened.

[hearttaek.livejournal.com]

Yup that article was intense. Im glad they atleast added the part " if it werent for the members...." Because that's basically how fans feel too.

[engraved-16.livejournal.com]

Glad the company finally acknowledged it and made an apology, i thought they would just coast along and ignore the fan's concerns and wishes for change.

[chelamasen.livejournal.com]

This is so stressful. I'm glad they apologized. Hopefully sailing can be smoother.

[hearttaek.livejournal.com]

Uhhhh i just went through pann and twitter and im not sure k-starlights are buying it.
Some are, but seems like a lot or still iffy.
And im too lazy and too sleepy to try and go trhough the rants on pann and tweets to comprehend anything useful.


Eeeeeep.
:/

[peachdrug.livejournal.com]

The fansites and BFN (big fan names) are being verrrry suspicious about it. Seems like K-Starlights know more than we do. idk I just want the BTS for Voodoo Doll then I'm happy

[fallingstarryuu.livejournal.com]

hmmm its just a lot of jellyfish ent claiming that their staff will change etc. whether their actions are the same as their promised words could be rly diff

[21banged.livejournal.com]

Damn, glad Jelpi at least apologised and are aware that they aren't handling things right, unlike most companies. I really hope they try and improve their system more, especially because VIXX are their first idol group and I want my boys to hit it big <3

[ah-mui.livejournal.com]

I would only buy it if the 10asia staff/reporter says something about being apologized to. Because if not, this is all just a whole bunch of pretty words designed to stave off an uncontrollable situation.

[honeebs.livejournal.com]

wow I'm reading the tumblr post... they can't get gifts WTF THAT'S HOW IDOLS SURVIVE!!!

make monetary gifts to the company THE FUCK?!?

holy~ the weight complaint. I hope it's not true.
SCANDAL this needs more attention and not just some fast apology.

[hearttaek.livejournal.com]

Idk there's some iffy mistranslations on the tumblr post.
I dont ever recall jelpi asking for donations to them, but thye've always encouraged fans to donate instead of buying gifts for the boys even early during the debut. The boys asked fans not to bring gifts to fansigns becuase they felt bad to those people who felt bad for not being able to give them anything on fansigns.fansigns is a way for them to meet fans, not receive presents. Very rarely do they accept gifts like maybe birthdays? Mostly just letters, they opened a PO box for letters. They dont accept anything on airports but sometimes when managers are in a good mood i guess, they take them. But the boys themselves never accept anything. Must be a rule for safety or whatever.

[annhh.livejournal.com]

this is all nice and dandy of them...but parrot speaking like a human doesn't make it human, it's still a parrot. meaning they still got the same ass crooked staff members in their company doing ridiculous stuff. here's hoping they'll try and change in order to save their oh so precious image.